Are you thinking of investing in a vacation property rental in Whistler? Or are you a home owner looking at ways to improve your revenues?
Emma Goodman, the owner of Harmony Whistler Vacations, a locally owned and operated boutique property management company, offers these tips to ensure you’re getting the most out of your investment.
Create a space where guests feel at home
“The little touches help make a guest feel like it’s a home away from home, improving your chances of a great review and repeat guests,” Goodman says.
Little gestures such as firewood, shampoo and coffee go a long way. Throw pillows, blankets and art make the space feel cozy and inviting.
Ensure your listing has professional photos
First impressions are everything. Professional photos and virtual tours will entice guests to look further at your listing and help convert leads to bookings.
List on multiple platforms
While Airbnb certainly is popular, it’s important to list on lots of platforms for maximum exposure and revenue. For example, many European guests prefer to use VRBO, especially for higher-end homes.
Make sure you respond to guests
Always respond to guests as quickly as possible, whether through phone, email or in person.
“When guests are looking to book, if you don’t respond right away, they’re likely going to book somewhere else,” Goodman says. “If they are locked out in the middle of the night, they need you (or the manager) to answer that phone.” Lack of communication can really impact a guest, and you never know what might come up—expect the unexpected.
Adjust pricing regularly
You should constantly be adjusting your rates based on local vacancy levels, demand, and how much lead time to maximize your revenue. The more often you do this, the higher the chances are of receiving bookings. And, your property may also rank higher in search engines.
Keep high cleaning and maintenance standards
“It’s never been more important to ensure everything is immaculate,” Goodman says.
Rental properties need to be kept at a hotel standard. This ensures keeping on top of any required maintenance before a guest complains.
Don’t rely on your cleaner to stage the property for you. Ensure you or a representative goes through the property before each rental to ensure everything is perfect (wifi set up, working fireplace, extra sofa bed sheets etc.).
Provide local knowledge
“Guests want a personable experience, including tips on how to get around, where to eat and more,” Goodman says.
A benefit provided by Harmony is that all its staff live and work in Whistler and can provide excellent local recommendations and connections for everything guests may need.
Stay innovative
Harmony Whistler is always seeking new ways to improve operations guest and owner experience.
“Each home has a digital guest book with everything and anything they need, and we provide a bottle of wine and a handwritten card to our guests,” Goodman adds.
Work with Harmony Whistler today to get the most out of your income property. Visit www.harmonywhistler.com to learn more.
