As a longtime guest of Whistler Blackcomb (WB) since 1990 may I make a suggestion to WB management from a guest/visitor’s perspective:
There are many WB employees; WB managers and volunteers on the hill and in various positions at the base.
Every one of these WB personnel when working wears a uniform; but they are all different and only indicate, to those “in the know,” their position and job within the WB structure.
Look at it from a guests’ perspective: especially guests who are here for a short or first-time visit. “Who are all these people and who do I approach when I need help and what authority do they have if I am cautioned” (rarely happens)?
Why not post an easy-to-read poster or screen image at various points around the hill and on the WB website that clearly displays the various uniforms worn by WB employees and their role, and who to approach when help is needed or who has authority to make decisions or directions.
Ski school, adaptive, lift and service maintenance, managers, volunteers, lifties, kids ski-school bibs, ski patrol, etc.
Explain in simple terms who to approach for help and assistance and maybe the role of each person; and in the case of an incident or emergency who has the authority to direct and control the situation (a recent Roundhouse fire alarm resulted in, from my observation, chaos and zero control).
It is hard at times to explain to those “not in the know” that there are volunteers (the few that remain from the many pre-Vail Resorts) who are more than happy to assist at any time or that there are WB employees and volunteers in uniform (different colours) on the hill attempting to ensure the safety of all guests. What is their authority and what uniform do they wear? “Clipping passes” comes to mind.
My thoughts: hopefully it will help us all ID who is who on “our hill.”
