My wife and I were scheduled to make our annual two-week visit to Whistler from Jan. 6 to 20, 2021. We had prepaid our accommodation at Crystal Lodge and season passes by early September.
An early decision by B.C. relating to the coast and Whistler area was published online in early December indicating “non-essential” travel to B.C. was to be [discouraged] due to the rising COVID-19 crisis.
As a result, we contacted the Whistler ticket office about a refund or credit for our season passes and were referred to a Vail Resorts website. We completed the inputs and waited. After two months, we contacted a website for information and were flipped to someone who indicated we would be contacted. Eventually, we were contacted by a California “insurance adjuster” represented to review details of our claim for season pass refunds, and were assured our claim was now being processed.
Shortly thereafter, my wife received an email indicating her claim was being refused. I have never heard anything on my own claim.
We are not happy about this since cancelling our trip to Whistler was at the request of the B.C. health authorities, an act of government which non-residents were obliged to adhere to.
We feel Vail Resorts should refund or credit our prepaid season passes for 2022.
Douglas & Donna McCaw // Ontario
